I love the neato but I had to rate it good because the people that deseigned it up did not think about the person trying to set it up the most important thing is how to reset but you can not easily find out to hold the right button while depressing the right side. they should have made the screen much bigger they had the room but they only viewed it from a table top not the floor like we do.. I had my first one about 5 years and this one is much better the smart phone app only lets u turn it on I hope in time it will provide more features. It is a super product it cleans my biggish home in about 5 hours charging when it needs to
Verified purchase: Yes | Condition: New
The bottom line: Good vacuum cleaner but too sophisticated to non-tech people. Details: The robot is easy to install. The software MMI (man-machine-interface) is not polished yet (...) and suffers from bugs, for example: the Wi-Fi connection is not smooth, and I had to reset it 2-3 times till the application got connected with the robot, and till the robot got a connection with the router; The menu: it is possible to set the date/time only in the first time the device is turned on, later this Date/Time menu item just disappeard from the menu (this is the situation now). The time is updated after a successful wifi connection, but if there is no wifi then there is now way to set it, and the whole schelduled cleaning is useless; It is very easy to empty the dust box, but after re-inserting it back to its location doesn't tutn off the message: "Please empty..". It disappears only after few times of taking out and in, or after turning off and then on again.Read full review
Verified purchase: Yes | Condition: New
"Scooter" is awesome! He does a very good job cleaning the floors. As long as you keep up w/the maintenance (empty dirt bin, clean the brush/wheel, wipe the 2 sensors w/a q-tip every few cleanings, etc.)he doesn't leave behind any crumbs or spots it misses. I truly love "scooter" & have had well over a year now & not 1 complaint. I honestly would be lost w/out it & depend on it to keep my floors clean. I did have an issue of it acting confused & like it didn't know where to start cleaning. The floor plan it uses is the same as always has been but 1 day it just didn't act right & I was worried that something had happened & I wasn't going to have my handy robot vac because if it didnt work as well as it does, I wouldn't have it. I am very ocd about my floors & cannot stand anything sticking to my feet but once again, this vac is the greatest & exceeded all my expectations plus some so if it acts up then it may need to be connected to the internet w/the cord that comes w/it for an update. This is super easy to do. Neato app will walk you through it in a few steps & hopefully your issue will be resolved. Once again, you must keep the basic maintenance up or it will not perform proper but emptying dirt, cleaning hair, string, etc.off "brush", & taking a q-tip or whatever you prefer that is just plain, clean, dry, cotton type substance to wipe off sensors, is not much for you to do in 1st place so considering it's all you need to do for your floors to be vacuumed clean & properly...well you just can't get much better than that in my opinion but I use to spend 76mins every single night before I showered & went to bed, cleaning my floors. Waking up & having stuff stick to my feet is beyond aggravating & makes for a bad day. Now I just shower & go to bed & "scooter" does the job for me. Thank you Neato for making a good product that actually works as it says it does! You made my life a little easier!Read full review
Verified purchase: Yes | Condition: New
Researched various brand botvacs for a couple years, wasn't convinced they were ready for prime time. Wasn't about to pay the bucks for something that was going to get used a few times then relegated to the closet. Finally, settled on the Neato Botvac Connected. Works better than expected, cleans well, finds it's way around in adjacent angular areas and doesn't miss a spot. I just pick a few items off the floor before so it can clean better and let it go. It takes one recharge before done, but it's all automatic so it just happens-
Verified purchase: Yes | Condition: New
We're about 4 months into use and so far very happy with the purchase. It cleans well and seems durable to this point. I don't have any complaints; it can get stuck sometimes in tight places but overall has exceeded my expectations. I'm planning to change filters and perform recommended maintenance and with that don't see any reason for it not to last several years.
Verified purchase: Yes | Condition: New
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